Star in Manchester

New year, new opportunities!

Invisible (Manchester) is currently recruiting a new person to join or wonderful team and provide support to our guides and trainees. The new Guide Support Officer will be responsible for recruiting and managing guides and trainees in Manchester, organise one to one sessions with everyone and build up relationships with the wider Manchester Community.

Even though there will be hours worked from home, we require someone based in Manchester. More information on the application and role description below!

We can’t wait to hear from you all!

Guide Support Officer – Job Description & Responsibilities

Invisible Cities is recruiting a Guide Support Officer for Invisible (Manchester), starting from the end of February 2022 (ideal starting date is February 21st which will include a handover period of one week).

Part-time contract : 12 hours per week, including a full day of work on Fridays based in our offices at Manchester Museum. Other hours to be worked from home, flexibly and independently.

Report to Invisible Cities CEO and work closely with Invisible (Manchester) Business Development Manager, based in Manchester

Salary: £20,000 per annum, pro-rata

Deadline: Apply by Friday 11th February

Invisible (Manchester) is part of Invisible Cities, an award-winning social enterprise that trains people who have been affected by homelessness to become walking tour guides of their own city. We provide opportunities for people to get new skills and development opportunities to grow and thrive in their own city. Our tours are designed by our guides so they can tell their own story, in their own words. We offer walking tours to tourists and locals so they can discover a unique side of our cities while breaking down the stigma that exists around homelessness.

We are currently looking for a stellar member of staff, to provide support to our existing guides and trainees and recruit new trainees to join our Invisible (Manchester) team! The Guide Support officer will be responsible for liaising with trainees/guides and members of the community to help develop new content, support them with their tours and create exciting opportunities to develop their skills.

Roles and responsibilities will include:

  • Responsible for recruiting and training people who have experienced homelessness to become walking tour guides of Manchester
    • Coordinating and managing recruitment sessions for our guides, who have all experienced homelessness
    • Coordinating and managing the delivery of training programmes, using content and support from the wider Invisible Cities Team
    • Designing, delivering and supporting group activities, learning sessions and creative workshops
    • Managing our team of trainees and guides in Manchester
    • Building a comfortable and inclusive environment to bring the socially isolated together
  • Relationship building in the homelessness sector in Manchester
  • Generating, managing and expanding support and relationships with charities, social enterprises and other organisations within the homelessness and arts world
  • Organisation of one to one support sessions with our existing and new guides in Manchester
    • One-on-one sessions have been created to assess the needs of the vulnerable adults and support them with their professional development and access to work
      • For example: supporting individuals in editing and publishing their own poetry book, setting up their own fashion social enterprise and sourcing work placement and volunteer opportunities in the tourism and hospitality industry
    • Create and maintain files for each tour guide and volunteer to monitor their progress and development needs, alongside updating professional development files, documenting training, experience and skills in order to build on employment opportunities/CV/portfolio
  • Community Project Management
    • Support our guides and trainees being involved in community projects in Manchester, either directly organised by Invisible (Manchester) or by our partners. This would include project management, managing guides’ time and resources, outcomes, and development opportunities or liaising with partners in the city
  • Volunteer Management
    • Manage volunteers who support our guides with the creation and practice of their tours in the city. Checking in with volunteers on a regular basis and management of outcomes.

Other opportunities will include: support with the organisation and attending our annual national get togethers with other Invisible Cities locations.

Travel to Scotland to visit the Invisible Cities team

To apply email us at [email protected] with some information about yourself, why you think this role is for you and a CV